Help
Answers to common questions. If yours is not here, get in touch.
Do I need a card to sign up?
No. You can create an account and look around the studio without paying. You need a plan or a credit pack to generate.
How do I know what something will cost?
The credit cost is shown next to the button before you submit. That cost is fixed for the request, even if prices change a moment later.
What happens if a generation fails?
The credits held for it are returned to your balance automatically. The generation page explains what went wrong and whether trying again is likely to help.
Can I cancel a generation?
Yes. If it has not started at the model provider, it is cancelled and your credits are returned. Once it has started, cancelling is a request: the provider may still finish it, in which case the result is delivered and charged as normal.
Why did my generation time out?
If a job has no result after 10 minutes for an image or 30 minutes for a video, it is stopped and your credits are returned.
Who can see my creations?
Only you. Files are kept in private storage and every download is checked against your account. Our staff may review content when investigating a report or a policy concern, and each such view is logged.
How do I delete something?
Open the generation and choose Delete. The file and the prompt are removed. A record of the credits used is kept for accounting. You can delete your whole account from Settings.
Can I use what I make commercially?
We do not claim ownership of your results. Whether you can use a result commercially also depends on the model provider's terms and on the rights in anything you upload. This is being confirmed before launch; see the draft terms.
What is not allowed?
Sexual content, any sexualised content involving minors, intimate or undressed imagery of real people, deepfakes and impersonation, and anything unlawful. See the acceptable use policy.
How do I change or cancel my plan?
Go to Billing in the studio. Cancelling keeps your plan until the end of the paid period. Plan changes start at your next billing period.