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Terms of service

Version 1.1 · 13 November 2026

These terms are the agreement between you and us when you use EditPlug AI Studio. Please read them before you buy. Nothing in them takes away rights you have under UK consumer law.

1. Who we are

EditPlug AI Studio is run by Praise Olu, a sole trader trading as EditPlug, of Door 71, William Murdoch, Aston Street, Birmingham, B4 7EH. Email editplugteam@gmail.com or use the contact page. “We”, “us” and “our” mean Praise Olu trading as EditPlug.

2. The service

  • EditPlug AI Studio lets you create images and short videos from text prompts and reference images, using AI models run for us by our model provider, fal.ai, and keep the results in a private library.
  • AI results vary. A result may not match what you asked for, may contain mistakes, and the same request can give different results. We do not promise a particular quality, style or generation time, or that the service will always be available.
  • We may add, change or retire models. A model that is retired stops being offered; your past results stay in your library.

3. Your account

  • You must be 18 or over and able to enter a contract.
  • Give accurate details, keep your password and any sign-in codes secure, and tell us straight away if you think someone else has used your account. You are responsible for what happens on your account.
  • The service is offered to customers in the United Kingdom.
  • If you use the service for a business, you confirm you can agree to these terms for it. Where these terms treat consumers and business customers differently, we say so.

4. Plans, credits and payment

  • Creating uses credits. The exact credit cost is shown before you press Generate, and that cost is honoured for that request.
  • Plans are billed monthly in advance in pounds sterling and renew automatically until cancelled. Listed prices are the total you pay.
  • Plan credits are added at the start of each paid month, do not roll over, and expire at the end of that month.
  • Credits from packs do not expire while your account is open.
  • Credits that expire soonest are used first.
  • Credits are a way to use the service. They are not money, have no cash value, cannot be transferred or sold, and are only refunded as set out in section 7.
  • Payments are taken by Stripe. We never see or store your full card details.
  • If a renewal payment fails, we will tell you and Stripe will try again. No new plan credits are added until the payment succeeds.

5. Failed and cancelled generations

  • Credits are held when a generation starts and only charged when the result is delivered to your library.
  • If a generation fails, times out, is blocked by a safety check, or is cancelled before the model starts, the held credits are returned automatically.
  • If you cancel after the model has started, we will try to stop it. If the result is still produced, it is delivered and charged.
  • A result that is delivered but that you do not like is still charged, because the model has done the work. If a result is faulty (for example a broken or empty file), tell us and we will return the credits.

6. Cancelling and changing your plan

  • You can cancel at any time from the Billing page. Your plan stays active until the end of the month you have paid for and then stops. You can undo the cancellation before then.
  • Changing plan takes effect from your next billing month. There is no part-month charge or refund.

7. Your 14-day right to cancel, and refunds

Your right to cancel. Credits are digital content. By law you can normally cancel an online purchase within 14 days. Because you can use credits straight away, before paying we ask you to confirm: “I want my credits now and understand I lose my 14-day right to cancel once I start using them.” If you tick that box, you can still cancel within 14 days for a full refund as long as you have not used any credits from that purchase. Once you start using them, the right to cancel that purchase ends. We record when you confirmed and which wording you saw (version draft-2026-11-12).

Asking for a refund. To cancel, or to ask for a refund for any other reason, use Request a refund next to the purchase on your Billing page. A person reviews every request and replies by email within 2 working days. We will normally refund the unused share of what you paid for that purchase. Credits already used are not refundable unless the results were faulty.

How refunds work. Refunds go back to the card you paid with, usually within 5 to 10 working days. When a refund is made, the unused credits from that purchase are removed. If you dispute a payment with your bank instead of contacting us, we may pause creation on your account while the dispute is open.

Faulty service. If the service is not provided with reasonable care and skill, or does not match its description, you are entitled to have it put right or, if that is not possible, to a refund. This is in addition to everything above.

8. Your content and results

  • You keep any rights you have in the prompts and images you give us. You must own, or have permission to use, anything you upload.
  • As between you and us, the results created for you are yours. Subject to the acceptable use policy and other people’s rights, you may use them for any lawful purpose, including commercial use such as advertising, social media and client work.
  • AI results can resemble existing works, people, brands or logos, and may not be protected by copyright. You are responsible for checking that your use of a result does not infringe anyone else’s rights, especially before using it commercially.
  • You allow us to store and process your content only to run the service: to send it to our model provider to create your results, to keep it in your library, and to check it for safety. We do not use your content to train AI models and we do not publish it.

9. Acceptable use

You must follow the acceptable use policy. We may refuse requests, remove content, and suspend or close accounts that break it. We will report content to the authorities where the law requires it.

10. Suspension and closure

  • You can delete your account from Settings at any time. Unused plan credits end with the account. If you have unused pack credits, ask for a refund before deleting your account.
  • We may suspend or close an account for a serious or repeated breach of these terms, for fraud or payment abuse, or where the law requires it. If we close your account for a breach, unused credits are not refunded unless the law requires it.
  • If we close the service, or close your account for a reason that is not your fault, we will give you at least 30 days’ notice where we can and refund the unused share of your current purchases.

11. Our responsibility to you

  • We will provide the service with reasonable care and skill.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
  • If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses, because the service is supplied to consumers for private use.
  • If you are a business customer: we are not liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss, and our total liability in any 12 months is limited to the amount you paid us in those 12 months.
  • We are not responsible for delays or failures caused by events outside our reasonable control, including outages at our model, payment or hosting providers.

12. Changes

We may change the service, the models offered, credit costs or these terms. We will tell you by email at least 14 days before a change that materially affects you, such as a price rise for your plan. If you do not agree, you can cancel before it takes effect. A credit cost already shown to you for a request is honoured for that request.

13. Complaints and law

  • If something goes wrong, contact us first and we will try to put it right. We aim to reply within 2 working days.
  • These terms are governed by the law of England and Wales. If you are a consumer, you can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there, and you keep any protections that apply where you live.